Terms of Service

This is a draft pending the official text. The final version will be published as a new version and announced before it takes effect.

1. Article 1 (Purpose)

   1. 1.These Terms set out the rights, obligations and responsibilities between Environ Korea Co., Ltd. (the "Company") and members in relation to the use of the online store operated by the Company (the "Service").
   2. 2.These Terms apply to every device and channel through which the Service can be used, including PC and mobile.

2. Article 2 (Definitions)

   1. 1."Member" means a person who has agreed to these Terms and entered into a service agreement with the Company. Members are classified as general members and professional-channel (business) members.
   2. 2."Business member" means a professional channel such as a skincare salon or clinic that has submitted business registration documents, been approved by the Company, and receives professional pricing and training programmes.

3. Article 3 (Effect and Amendment of the Terms)

   1. 1.These Terms take effect when posted on the Service or otherwise notified to members.
   2. 2.The Company may amend these Terms within the limits of applicable law. Amendments are announced at least 7 days before the effective date together with the reason; amendments unfavourable to members are announced at least 30 days in advance.

4. Article 4 (Membership and Accounts)

   1. 1.Membership is established when a user agrees to these Terms, completes the registration form, and the Company accepts the application. Registration with a Kakao or Naver account is also available.
   2. 2.Members are responsible for keeping their account information accurate, and bear any disadvantage arising from careless management of their account. Business membership may be revoked if submitted documents are found to be inaccurate.

5. Article 5 (Provision and Change of the Service)

   1. 1.The Company provides product sales, certified clinic information, demo and training applications, and customer support.
   2. 2.The Company may change the products offered when products are sold out or specifications change, and will post such changes on the Service without delay.

6. Article 6 (Purchase Requests and Formation of Contract)

   1. 1.Members place an order by selecting products and entering a delivery address and payment method. Vitamin A products should be used step by step after a professional diagnosis.
   2. 2.A purchase contract is formed when the Company confirms payment and notifies acceptance of the order. The Company may decline an order for reasons such as insufficient stock, payment errors, or suspected fraudulent transactions.

7. Article 7 (Payment and Delivery)

   1. 1.Payment is made through the payment methods provided by the Company and is subject to the policies of the payment service provider. Unpaid orders are cancelled automatically after 24 hours.
   2. 2.Delivery fees, free-delivery thresholds and remote-area surcharges follow the amounts shown at checkout. Shipment tracking is available in the order details page in My Page.

8. Article 8 (Cancellation and Refunds)

   1. 1.Orders that have not yet shipped can be cancelled immediately in My Page. Points and coupons used are restored and stock is returned.
   2. 2.Refunds may be requested within 7 days of receipt. For a change of mind, round-trip delivery costs apply. Opened or used products may be excluded from refunds within the limits of the E-Commerce Act. Refunds are processed within 3 to 5 business days after inspection.

9. Article 9 (Obligations of Members)

   1. 1.Members must not misuse another person's information, alter information posted by the Company, purchase for resale, or otherwise interfere with the operation of the Service.
   2. 2.If a review or other post by a member violates the law or these Terms, or infringes the rights of others, the Company may restrict its display without prior notice.

10. Article 10 (Obligations of the Company)

    1. 1.The Company endeavours to provide the Service continuously and stably in accordance with applicable law and these Terms.
    2. 2.The Company protects members' personal information in accordance with its Privacy Policy, and promptly handles opinions or complaints raised by members that it finds to be justified.

11. Article 11 (Disclaimer)

    1. 1.The Company is exempt from liability where it cannot provide the Service due to causes beyond its control, such as natural disasters or failures of payment or delivery providers.
    2. 2.If a skin reaction occurs while using a product, stop using it and consult a professional. The Company is not liable for problems arising from adjusting product steps without a professional diagnosis.

12. Article 12 (Dispute Resolution and Jurisdiction)

    1. 1.Disputes between the Company and a member are resolved by mutual consultation. If no agreement is reached, mediation may be requested from the Consumer Dispute Mediation Committee.
    2. 2.Litigation between the Company and a member is governed by the laws of the Republic of Korea and brought before the competent court under the Civil Procedure Act.

Effective: October 1, 2026